Customer Refund Policy
Perfectly Posh offers a money-back guarantee on products returned within 30 days from the date of sale. To be eligible for a refund or credit, the merchandise must be unopened, unused, and the product must not be damaged in any way. Products must be returned in their original and unopened packaging and the packaging must not be altered, damaged, or marked upon in any way.
Products purchased from a Consultant’s replicated website and shipped directly to the customer by the Company must be returned to the Company and the Company will issue a refund to the customer. Products sold to a customer by a Consultant from her inventory must be returned to the Consultant who sold the merchandise, and it shall be the responsibility of the Consultant to issue the refund to her customer.
No refund is available for products damaged by abuse or misuse, or to merchandise sold on a closeout or clearance sale, or which is otherwise sold as a “special” and identified as nonrefundable.
Shipping costs are not refundable, and it is the customer’s responsibility to pay for return shipping charges on merchandise being returned to the Company unless the merchandise is defective or is received by the customer in damaged condition.
If a Consultant returns or exchanges $300 or more in merchandise during any 12 rolling month period, the Company may treat the return as a cancellation return and may cancel the Consultant’s agreement.
Please send all returns to:
Perfectly Posh, Returns
1786 South 4650 West
Salt Lake City, UT 84104
You are responsible to track and retain records of your product credits.
Perfectly Posh does not accept the return of tools for refund for any reason except upon a Consultant’s cancellation of her business. You may exchange them for credit only within 30 days of purchase if the item is in resalable condition and was not on sale, clearance, or closeout.
Consultants are responsible for all incurred shipping expenses.
Perfectly Posh does not exchange product or tools. If you want to exchange an item for another, you may use the return policy above for credit and then purchase the desired item with that credit.
If you receive an item that is damaged, broken, or defective please contact us as soon as possible. Posh only accepts these claims within ten (10) business days of receipt. Please examine each shipment of product or tools carefully and contact us in a timely manner. Photos may be requested. A prepaid shipping label may be provided to you by Posh for any necessary returns of defective items. If the damage or defect is a direct result of the shipping carrier, you may be likewise asked to help participate in any claims Posh may file to collect reimbursement for damages to your order. Limit of one return per order.
Shipments lost by a carrier are the responsibility of the Consultant and their carrier. Posh is happy to assist with relevant information such as ship dates and tracking, but is not responsible for packages once they have left the warehouse.
If there is an error in your shipment, contact Posh to rectify the issue within five (5) business days. We regret we cannot correct any shipments, replace missing ordered product, etc. if we are not informed via the ticketing system or by calling (801) 441-1744 within five days. Please check all received orders for both tools and product promptly. We will work with you to repair any errors as quickly as we are able including expedited shipping when necessary.
We do not currently offer expedited shipping on either tool or product shipments.